AI That Enhances the Journey—Before, During, and After the Trip
Today’s travelers expect speed, simplicity, and service across every interaction—from booking to check-out to follow-up. Whether it’s a boutique hotel or a global airline, the expectations are the same: real-time answers, smooth transactions, and personalized support.
At Vinsights, we help travel brands deliver exactly that with conversational AI agents built for modern travel experiences. Our GenAI-powered systems provide multilingual, always-on service across your website, application and messaging platforms—while seamlessly integrating with your reservation systems, CRM tools .We don’t just automate responses—we embed intelligence into the full customer journey, streamline backend operations, and empower teams to deliver better service, faster.
What Our AI Agents Can Do for Travel & Hospitality
Conversational Booking, Rebooking & Cancellation Support
Whether guests are booking a stay or rebooking a missed flight, our AI agents handle the interaction from start to finish—accurately, conversationally, and 24/7.
Features include:
- Guided booking flows across flights, rooms, or packages
- Support for cancellations, refund initiation, and policy clarification
- Multi-lingual availability for global audiences
- Cross-channel support (website,application,and telegram)
- Integration with booking engines and confirmation systems
AI Concierge for Trip Planning & Itinerary Management
Offer your guests more than booking assistance. Our AI concierge agents can act as digital travel companions—helping users build, modify, and manage complete travel plans.
Capabilities include:
- Personalized itinerary generation based on preferences or trip type
- Local activity suggestions and booking assistance
- Embedding in hotel, airline, or OTA websites
- Ongoing conversation history across sessions with multi-turn memory
Guest Support During the Journey
Support doesn’t stop once the booking is complete. Our AI agents provide real-time, contextual help during the trip, improving satisfaction while reducing front-desk and call center pressure.
Use cases include:
- Check-in/out guidance queries handling
- Facility details (pool hours, Wi-Fi info, room service menus) queries handling
- Transportation and shuttle conversation guiding
Feedback Collection and lead capture
Post-stay feedback matters—but collecting and making sense of it can be a challenge. Our AI agents automate this process and surface insights that help you act fast.
Capabilities include:
- capture lead and download by travel brand to engage customer
- Able to get chat reviews and analytics
Advanced AI Built for Travel
Our AI agents aren’t just conversational—they’re intelligent. Vinsights systems support advanced features that increase accuracy, and personalization.
Advanced functionality includes:
- Retrieval-Augmented Generation (RAG): Agents retrieve and use specific, up-to-date information from your own documents and databases
- Embedded AI Assistants: Fully embeddable on websites, apps, or guest portals
- CRM Integrations: Built-in support for Zoho, Salesforce, HubSpot, and others
Why Travel & Hospitality Brands Choose Vinsights
- Context-aware conversations tailored to each step of the guest journey
- Built for scale—from boutique hotels to multi-country OTA platforms
- Secure, compliant architecture aligned with data privacy standards
- High adaptability to custom workflows, platforms, and tone of voice
- Continuous optimization through usage analytics and feedback loops
Less Waiting. More Booking. Better Travel Experiences
Vinsights helps travel and hospitality brands deliver smooth, consistent, and intelligent service—without overloading staff or compromising quality. Whether you’re looking to simplify guiding bookings, improve support, or upgrade customer engagement, we’ll help you build AI agents that feel personal and perform at scale.
Let’s build a travel experience your customers will remember—for the right reasons.